Raise a Complaint or Issue
If you've experienced a problem with your comparison or need assistance, you can contact our support team for help.
Feedback and Issue Resolution
At Deals on Bill, we aim to make energy comparison clear, transparent, and easy to use. If
something isn't right, we're here to help resolve it fairly and efficiently.
Energy Plan Comparisons
Get help with issues related to your energy plan comparison or the options shown on the
site.
Contact Support
Website or Technical Errors
Tell us about website problems, broken steps, incorrect details, unclear information, or
general service concerns.
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Fair Issue Resolution
We review feedback carefully and work to resolve matters fairly, clearly, and
efficiently.
Contact Support
What We Need From You
To help us resolve your issue quickly, please include as much detail as possible, such as a clear description of the problem, any relevant screenshots or references, the energy plan or provider involved if applicable, and the date and time the issue occurred.
The more information you provide, the faster we can investigate.
How We Handle Complaints
We take all feedback seriously and follow a simple resolution process. We review your complaint carefully, investigate the issue with relevant details, respond with a clear outcome or next steps, and aim to resolve matters fairly and promptly.
Our goal is to ensure a transparent and smooth experience for all users.
Fair and Transparent
We handle complaints with clear communication throughout the process.
Raise an Issue
Fast Where Possible
We work toward efficient resolution wherever the issue can be addressed quickly.
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Continuous Improvement
Your feedback helps us improve the Deals on Bill comparison experience.
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